GM CEO Mary T. Barra Releases Report Indicting Company Culture

General Motors CEO Mary T. Barra spoke to 1,000 company employees last week about the “deeply troubling” report that found the company had hidden an ignition switch defect in millions of cars, causing at least 13 deaths and 54 accidents.…

5 Keys to Saving Lance Armstrong’s Personal Brand

5 Keys to Saving Lance Armstrong’s Personal Brand

Lance Armstrong has lost the fight to save his reputation from a decade of doping charges. Now, the question is, how can Armstrong save his personal brand? Before we lay out the steps for his revival, let’s quickly review. During…

Lesson from Manti Te’o: On the Internet, No One Knows You’re a Dog

Lesson from Manti Te’o: On the Internet, No One Knows You’re a Dog

Traveling on business for the past week, I caught only bits and pieces of the Manti Te’o, Lance Armstrong news cycles–on airport and hotel TVs. Back home now, I’ve caught up and seen more than enough of these crisis communications…

3 Lessons for Leaders from Pres. Obama’s School Shooting Crisis Response

3 Lessons for Leaders from Pres. Obama’s School Shooting Crisis Response

Note: We don’t do political commentary here. I wrote this post this morning to see if I could channel my anger and sadness about this horrible school shooting into something constructive.   Every leader of people, no matter how small…

Exclusive Interview: Expert Reveals True Emotions Under Facial Expressions of Romney and Obama During Presidential Debate

“The face is an enormously rich source of information about emotions,” wrote Malcolm Gladwell in Blink about the science of facial coding. By reading facial expressions experts can describe the underlying, hidden emotions. In this exclusive video interview with Reputation…

Apple, World’s No. 1 Most Admired Company, Faces Serious Reputation Challenges

  By John Millen EDITOR’S UPDATE: (9/29/12) In an open letter yesterday, Apple CEO Tim Cook apologized for the large-scale technical failures of the mapping system introduced with its new iPhone. This illustrates Apple’s difficult reputation issues  outlined here: Fortune’s…